Terms and Conditions
Last Modified [09/07/2026]
This website is offered in connection with Glomar Trading L.L.C, a company licensed in the United Arab Emirates, and the operator of the “Moremo” brand (collectively, “we”, “us” or “our”). As used in these terms and conditions (“Terms and Conditions”) the singular term “Platform” includes https://moremo.com as well as any and all websites that we or our successors, parents, subsidiaries, affiliates, related companies or other companies under a common control that we may have now or in the future, as well as any potential sponsorship and advertising partners (individually and collectively, the “Affiliated Companies”).
These Terms and Conditions form a contract between Glomar Trading L.L.C and the person or entity that registers with Glomar Trading L.L.C. These Terms and Conditions govern the terms that apply to your use of the Platform or any other services through our Platform.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE PLATFORM. BY ACCESSING AND/OR USING THE PLATFORM (OTHER THAN TO READ THESE TERMS AND CONDITIONS FOR THE FIRST TIME) YOU ARE AGREEING TO COMPLY WITH THESE TERMS AND CONDITIONS, WHICH MAY CHANGE FROM TIME TO TIME AS SET FORTH BELOW. WE WILL GIVE NOTICE OF ANY MATERIAL CHANGES BY POSTING THE UPDATED TERMS AND CONDITIONS ON THE PLATFORM. MATERIAL CHANGES WILL TAKE EFFECT NO EARLIER THAN FOURTEEN (14) DAYS AFTER SUCH NOTICE AND WILL NOT APPLY RETROSPECTIVELY TO ORDERS ALREADY PLACED. IF YOU DO NOT AGREE TO A CHANGE, YOU MAY STOP USING THE PLATFORM AND/OR CLOSE YOUR ACCOUNT BEFORE IT TAKES EFFECT. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THE PLATFORM.
You agree that these Terms and Conditions are supported by good and valuable consideration, the receipt of which you hereby acknowledge. Such consideration includes, without limitation, your use of the Platform and the materials and information available on the same.
The Services
We provide an e-commerce platform dedicated to Fast Moving Consumer Goods which helps users (“You” “Your” “Guest” or “Guests”) purchase hair and skin products through the Platform (the “Services”). Each user is independent from the other.
Eligibility of Use
These Terms and Conditions form a legally binding contract, and you represent and warrant that you are legally entitled to use this Platform and have attained the minimum age of 18 years. If you are between the ages of 14 and 18, you need to obtain parental consent and supervision to use the Platform. Where you are under 18 years of age, you may only use the Platform, and we may only process your personal data, with the verifiable consent of your parent or legal guardian, who agrees to these Terms and Conditions on your behalf and is responsible for your use of the Platform. The use of and access to this Platform is strictly prohibited in the event we have restricted or banned you from the Platform for any reason whatsoever.
By browsing through and/or using this Platform, you guarantee and undertake that you meet the eligibility criteria to use the Platform. In the event you are browsing through and/or using the Platform on behalf of a corporate entity, you represent, warrant and undertake that you are authorized to act on behalf of such entity.
To the extent you do not meet the eligibility criteria set herein, we may, at our sole discretion, restrict or block your access to and use of the Platform and seek any other remedies legally available to us. We further reserve the right to exercise whatever lawful means we deem necessary in order to prevent unauthorized access to or use of the Platform.
Restricted Use
You must not misuse this Platform. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Platform; corrupt data; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Platform. Breaching this provision would constitute a criminal offence under the laws of the United Arab Emirates.
You will be held personally responsible for any misuse of the Platform, and we may pursue any legal course where you: (i) knowingly introduce viruses, trojans, worms, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so) or the Platform; (ii) gain or attempt to gain unauthorized access to the server on which the Platform is stored or any server, computer or database connected to the Platform; (iii) attack the Platform via a denial-of-service attack or a distributed denial-of-service attack; and (iv) use the Platform for any reason that is contrary to law or public order.
Prices and Payment
All prices and payments for the Services shall be in United Arab Emirates Dirhams (the “Accepted Currency”) which may be amended from time to time. Should you choose to pay with any other currency than the Accepted Currency, we have the right to charge the exchange rate given to us by our bank on the date of the payment. We hereby accept payment in advance for the Services by way of Visa, Mastercard, or through the payment method made available on the Platform so long as the payment is made in the Accepted Currency over our payment gateway.
All prices are displayed inclusive of any applicable value added tax (VAT) at the prevailing rate (currently 5% in the UAE). The total price payable, including any delivery, logistics and payment charges, will be shown to you before you confirm your order, and the price displayed at the time you place your order is the price that applies to that order.
The prices for the Services are displayed on the Platform and may vary from time to time upon exclusive decision by us.
As the payment for providing the Services is executed by a third party, you acknowledge that we are not responsible nor liable whatsoever for the systems of that third-party payment gateway provider. This does not exclude or limit our responsibility for the Services, and nothing in this paragraph affects your statutory rights or any remedy you may have against us in respect of the Services.
Refunds and Cancellations
Return of products and goods purchased through the Platform must be made within fourteen (14) days of your receipt date for a refund. In accordance with global retail industry standards, we are unable to accept returns or exchanges of haircare, skincare, make-up & cosmetics unless damaged by us, faulty or incorrectly supplied.
Products and goods purchased through the Platform may be returned for a full refund of the purchase price, provided the refund request is submitted within twenty-four (24) hours of the date of purchase. Where a refund request is made after the expiry of this period and the products have already been delivered to you, the products or goods may be returned to us, and the refund will be processed after deduction of any applicable shipping charges incurred in connection with the return.
Nothing in this section affects your statutory rights. You may in any event return or exchange goods that are defective, incomplete, damaged, not as described, incorrectly supplied, or delivered so late that you can no longer benefit from them, and obtain a repair, replacement or refund as required by applicable consumer-protection and e-commerce law.
You will be responsible for all shipping & handling charges for returning the Products or Goods, which will not be refunded, unless you received damaged merchandise or you received an incorrect order (wrong items). Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. Where we arrange outbound delivery to you, the goods remain at our risk until they are delivered to you.
If an order is returned with no valid reason (i.e. the product is not damaged, opened or used), the delivery charges including any shipping and handling charges will be deducted from the total and then that amount will be refunded.
All returns will be credited to the original credit card used at the time of purchase. Returns will be processed within forty-five (45) days of our office receiving your item.
For all international shipments to destinations outside the United Arab Emirates, where a shipment arrives at its destination and is made available for delivery or collection, and you refuse the shipment or fail to take receipt of it within the carrier’s retention period of twenty-one (21) days, the shipment will be returned to us. In such cases, the return shipping charges, together with any applicable handling or customs fees, will be deducted from the total invoice value, and the remaining balance will be refunded to you. This deduction applies notwithstanding that the goods or products may have originally qualified for free shipping.
Data Protection and Privacy
We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations (as issued and amended from time to time).
Your rights. Subject to applicable law, you may request access to, and correction or deletion of, your personal data, restrict or object to certain processing, request a copy of your data, and withdraw any consent at any time. To exercise these rights or raise a concern, contact us at [email protected]. You may also lodge a complaint with the UAE Data Office.
International transfers. Where we transfer personal data outside the United Arab Emirates, we do so only where it is permitted by applicable data-protection law and subject to appropriate safeguards.
Security and breach notification. We maintain appropriate technical and organizational measures to protect personal data, and we will notify the competent authority and affected individuals of any personal-data breach where required by law.
Claims, Reviews & Feedback
If you are not satisfied with the Services provided by us, you shall raise your claim with us directly.
If you have an issue with the payment gateway, you shall directly contact the payment gateway provider, but will keep us informed so that we may, at our sole discretion, assist in your claim.
You may also contact our customer care department at [email protected] (and by WhatsApp at +971569907020) and we shall assist in any way we can. We operate a complaints procedure with staffed contact channels and will acknowledge and seek to resolve complaints within a reasonable period in accordance with applicable consumer-protection and e-commerce law.
You agree that no comments submitted by you to the Platform will violate any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you to the Platform will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make and we have the right to remove same and take all necessary measures to ensure that we are protected under the relevant laws.
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted on the Platform or otherwise disclosed, submitted or offered in connection with your use of this Platform (collectively, the “Feedback”) are licensed to us on a non-exclusive, royalty-free, worldwide, perpetual and irrevocable basis to use, reproduce, adapt and publish for any purpose, and you warrant that you have all rights necessary to grant this license. To the extent any Feedback contains personal data, it will be handled in accordance with our Privacy Policy. We shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay to users any compensation for any Feedback; or (3) to respond to any user Feedback.
Maintenance
We will do our best to have the Platform up and running for the whole year, with the exceptions (i) scheduled system maintenance (notice of same to be provided by us as soon as practical), (ii) emergency maintenance which might occur from time to time.
Communications
We will only send you commercial communications (whether by phone, email or text) where you have given your prior, specific and freely given consent, which you may give or withhold separately for (i) marketing about our own products and services and (ii) marketing by our third-party partners. We will not share your personal data with third parties for their own marketing purposes without your separate consent. Your consent to receipt of such messages is not, and will not be, a condition to any purchase. You may withdraw your consent or unsubscribe at any time, free of charge, using the unsubscribe link in any message or your account preferences, and we will action your request without undue delay.
Service Provider & Third Party Content
The Platform will contain advertising submitted by us and/or third parties. Third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations of the United Arab Emirates. The Platform will also contain links to the service providers and/or third party’s websites. Should you decide to click on such links and visit such websites you do so at your own risk. Under no circumstances are we in any way affiliated, associated or endorsing such websites.
Intellectual Property
You are not allowed to use any content from the Platform for any commercial purpose without the prior express written consent of and/or license granted for this purpose by us.
You are not entitled to change, modify and/or edit the digital or hard copies of any particular content of the Platform and/or add, modify and/or use certain photographs, texts, images and/or video and/or audio content to the original content of the Platform.
We expressly reserve all rights regarding the https://moremo.com domain name and all related domains and sub-domains, the name “Moremo”, the logo, service marks, trading names and/or trademarks. Other trademarks, products and company names mentioned on the Platform may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.
Term & Termination
These Terms and Conditions and other rights granted herein commence on the date of acceptance, whether direct or by continued use of the Platform, of same and shall continue until terminated by you or us. We may terminate your use of the Platform at any time without notice, at our own sole discretion, if you fail to comply with one or more provisions of these Terms and Conditions. Upon termination (i) all license and other rights granted to you under these Terms and Conditions will terminate immediately, and (ii) you must cease all use of the Platform. You acknowledge that we may restrict, modify, or terminate these Terms and Conditions, without liability, for its convenience or if you violate this Agreement or any law, rule, or regulation.
Limitations of Liability
Subject to the paragraph below, in no event shall we be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Services, the Platform, or any information available on the Platform howsoever arising.
Notwithstanding anything to the contrary herein and to the extent permitted by law, our aggregate liability to you, whether in contract, tort (including negligence) or otherwise, will be limited to a maximum of AED 1,000, or the amount you paid for the Services in the 3 months preceding the claim prior to the claim, whichever is higher.
Miscellaneous
Nothing in these Terms and Conditions shall be construed as creating an agency, partnership, joint venture, or employment between you and us. You agree and understand that you do not have any authority to bind us in any respect whatsoever under any circumstances.
Paragraph headings and titles are for ease of reference only and shall not affect the interpretation of these Terms and Conditions.
We are not responsible for any additional charges including customs or import fees on orders over AED 1,000. Where any such charges may apply, we will disclose them to you before you complete your order.
No failure or delay on our part to exercise any right or remedy available to us under these Terms and Conditions or the law shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any right or remedy as the case may be. The rights and remedies provided for in these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law.
If any provision of these Terms and Conditions is or may become, under any applicable law, or is found by any court or administrative body of competent jurisdiction to be, illegal, void, invalid, prohibited or unenforceable then such provision shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability and the remaining provisions of these Terms and Conditions shall remain in full force and effect.
We may assign of all our rights and duties under these Terms and Conditions to any party at any time without notice to you. Any personal data transferred as part of such an assignment will continue to be handled in accordance with our Privacy Policy and applicable data-protection law.
Language
These Terms and Conditions are issued in Arabic and English. In the event of any conflict or inconsistency between the two versions, the English version shall prevail.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute which may arise out of or in connection with these Terms and Conditions, or connected with the Platform or arising there from or related thereto in any manner whatsoever, shall be referred exclusively to the courts of Dubai.